It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It may be possible to change your order once it has been submitted but you need to Contact us immediately. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method.
The normal delivery timeframe under the NEW RAGE initiative is as follows:
- Orders are booked up to the 7th day of each month
- Orders leave our factory around the 21st of that month
- It takes another 3 to 6 days for your parcel to be delivered to you
If nobody is at the address when the postal service makes the delivery, a note is left in the mailbox. Another attempt to deliver will be made the next day. A total of three attempts to deliver will be made. If delivery is not possible, the package will be returned to us. When you find the note in your mailbox, contact them to arrange another delivery address, time or tell them the package can be left in your backyard etc.
You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address.
How much is the freight charge?
We ship all over the world, and the freight charge depends on your delivery address and your purchase amount. Find your delivery zone below and see the freight charges – as well as your freight free limit.
Freight Charges: GBP 6.50
Free Delivery Over GBP 200
Rest of the world
Freight Charges: GBP 25
We want you to be completely satisfied when you buy from us and be secure in the knowledge that we have your back if something goes wrong with the product or even if you simply change your mind. We are not looking for one-off sales but to be your brand of choice for life! So when we say “a no hassle returns” process, we really mean it. Read on below about our terms and Contact Us if you want to know more.
Returning a product
RAGE® Hockey gladly accepts the return or exchange of full-priced unused merchandise with the original receipt and tags attached for up to 28 days after purchase. Returns are refunded in the method of original payment. Sale merchandise may be exchanged only.
Return shipping costs can only be refunded where we have sent the wrong goods in error.
Please Note: Any shortages, damages or discrepancies in your original delivery must be reported within 14 days of receipt.
We take great care and pride in providing you the best quality products. Sometimes things go amiss but not to fear, we will work with you to resolve any warranty claims to your utmost satisfaction.
It is our experience that if a stick is defective it will become apparent within the first two weeks of use. We will repair or replace a stick that is broken during normal play. Examples of a broken stick are a shaft broken in two pieces or head that has detached.
All RAGE Hockey sticks purchased are guaranteed against breakage for a period of 60 days from the date of purchase.
If an item is delivered faulty or becomes faulty through normal use then the following action needs to be taken in the first instance by the customer:
- Take photos of the stick (as many as possible to assist us in identifying whether the issue is likely to be covered by our warranty)
- Send the photos in an email to [email protected] with your name, phone number, date of purchase and a description of the problem
Once received, if RAGE Hockey agrees that the product is faulty, we will arrange for you to exchange the stick.
- For purchases under 14 days old, we will exchange the faulty item 100% at our expense
- For purchases over 14 days old but less than 60 days old, the customer will be responsible for postage charges of the faulty stick, whilst RAGE Hockey will cover the charges to send a replacement stick to the customer
When you request us to process a return either because of a warranty claim or if you simply just want to return a product, we will send you a Return Authorization number and ask you to return the item that is to be changed (a return authorization number is required for ALL returns, so remember to discuss your case with us through email before you send anything back). When it is confirmed that you have sent the parcel the replacement will be shipped ASAP.
Packages must be shipped pre-paid.
Returned Item(s) must be shipped to the following address and contain the RA# as provided:
RAGE Hockey c/o GSports
Unit 4 Beechmount House
Refunds and exchanges are processed when items are received. Refunds are given for the price indicated on the original receipt. Credits for returns or merchandise will be issued to the original credit card or PayPal account only. Please allow 1 to 2 billing cycles for the credit to appear on your statement.
NOTE: We strive to dispatch replacements right away and have you playing with your new equipment in 2 to 3 days but in some cases, if the requested item is not in stock, replacements can take up to 1-2 weeks to be processed. When your return is processed, we will send you a notification email to keep you updated.
We are unable to replace any stick where the 60 day period has lapsed.
We only offer replacements in lieu of a warranty claim for faulty sticks, and will always ensure that the replacement product is of the same colour, mould, and model of your original purchase – where this is not possible, we will provide a replacement of equal or greater value.
Conditions not covered
Paint chips, scratches, superficial cracks, end-cap coming off, unraveling grip, cracks in the label, worn stick heel, or loose particles inside the composite’s interior, rattles, vibration, or any other result of normal use. For these issues, we will offer helpful suggestions, but none of these will negatively affect the play of the product.